Privacy Policy
Friendly Dolphin Swim School respects the privacy of our students, parents, guardians, customers and website visitors. We are committed to handling personal data responsibly and in accordance with applicable Singapore data protection laws, including the Personal Data Protection Act 2012 (“PDPA”).
This Privacy Policy explains how we may collect, use, disclose, protect and retain personal data in connection with our swimming lessons, website and related services.
1. Personal Data We May Collect
Depending on your interaction with Friendly Dolphin Swim School, we may collect personal data including:
– Student’s name
– Parent or guardian’s name
– Age or date of birth
– Gender, where relevant
– Mobile number
– Email address
– Emergency contact information
– Swimming ability and lesson history
– Preferred swimming location and schedule
– Attendance records
– Payment and transaction information
– Enquiries and communications with us
– Photographs and video recordings
– Relevant medical, developmental, disability or special-needs information voluntarily provided to us
– Information submitted through our website, forms or messaging platforms
– Technical information relating to use of our website, such as IP address, browser information and cookies where applicable
For children, personal data will generally be provided by their parent or guardian.
2. How We Collect Personal Data
We may collect personal data when you:
– Enquire about our swimming lessons
– Register yourself or your child for lessons
– Complete an enrolment, trial or assessment form
– Contact us by telephone, email, website form or messaging service
– Make payment for our services
– Attend swimming lessons or assessments
– Provide information to one of our coaches or authorised representatives
– Submit feedback or testimonials
– Give permission for photographs or videos
– Visit or interact with our website or online services
We may also receive personal data from a parent, guardian, family member or another person authorised to provide information on a student’s behalf.
3. Purposes for Collecting and Using Personal Data
We may collect, use and process personal data for purposes reasonably connected with providing and managing our services, including:
– Processing enquiries and registrations
– Arranging swimming lessons, trials and assessments
– Assigning students to suitable coaches and classes
– Communicating lesson schedules and changes
– Managing attendance, cancellations and replacement lessons
– Processing payments, invoices, deposits and refunds
– Maintaining student and customer records
– Understanding a student’s swimming ability and learning requirements
– Addressing relevant health, safety, medical or special-needs considerations
– Responding to enquiries, requests, feedback and complaints
– Managing emergencies and contacting parents, guardians or emergency contacts
– Improving our swimming programmes and customer service
– Maintaining the security and operation of our website and systems
– Complying with applicable legal and regulatory requirements
– Establishing, exercising or defending legal rights where necessary
We will not use personal data for purposes that are not reasonably connected with the purposes for which it was collected unless permitted by law or appropriate consent has been obtained.
4. Children’s Personal Data
Many of our students are children, and we recognise the importance of handling children’s personal data carefully.
Where appropriate, personal data relating to a child should be provided by or with the involvement of the child’s parent or legal guardian.
We aim to collect only information reasonably necessary for enrolment, lesson administration, safety and the provision of our swimming services.
5. Medical and Special-Needs Information
Parents, guardians and adult students may provide information regarding medical conditions, disabilities, allergies, developmental conditions, behavioural considerations or special needs where relevant to participation in swimming lessons.
Such information will be used primarily to help us assess appropriate lesson arrangements, make reasonable adaptations where practicable and support the student’s health and safety.
Access to this information should be limited to persons who reasonably require it for these purposes.
Please refer to our Medical & Special Needs Policy for further information.
6. Photographs and Videos
Photographs and videos may be collected during swimming lessons for appropriate instructional, operational, safety or administrative purposes.
Where photographs or videos are intended for marketing or promotional purposes, we will seek appropriate consent.
Marketing uses may include our website, social media, advertisements and promotional materials.
Please refer to our Photo & Video Policy for further information.
7. Disclosure of Personal Data
We may disclose personal data where reasonably necessary to:
– Our swimming coaches and authorised personnel
– Swimming facilities or venue operators where necessary
– Payment, accounting, website, communications or technology service providers
– Professional advisers where required
– Emergency services or healthcare professionals in an emergency
– Government authorities, regulators or law-enforcement agencies where required or permitted by law
We do not sell students’ or customers’ personal data.
Where third-party service providers process personal data on our behalf, we will take reasonable steps appropriate to the circumstances to ensure that personal data is handled appropriately.
8. Marketing Communications
Where applicable, we may send information concerning our swimming programmes, available classes, promotions or related services in accordance with applicable requirements.
You may request to stop receiving marketing communications through the available unsubscribe method or by contacting us.
Administrative communications relating to existing lessons, payments, safety matters or services may still be sent where necessary.
9. Cookies and Website Information
Our website may use cookies or similar technologies to support website functionality, understand website usage, improve our services and, where applicable, measure advertising performance.
Some third-party services used on our website may also place cookies or collect technical information according to their own privacy practices.
Where required, appropriate choices or information regarding cookies will be provided.
10. Protection of Personal Data
Friendly Dolphin Swim School will make reasonable security arrangements to protect personal data in our possession or under our control against risks such as:
– Unauthorised access
– Unauthorised collection or use
– Improper disclosure
– Unauthorised copying or modification
– Loss or disposal
– Similar security risks
No electronic transmission or storage system can be guaranteed to be completely secure. However, we will take reasonable measures appropriate to the nature of the information involved.
11. Retention of Personal Data
We will retain personal data only for as long as it is reasonably necessary for the purposes for which it was collected or where retention is required for legal, accounting, operational or legitimate business purposes.
When personal data is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise cease retaining it as appropriate.
12. Access and Correction
You may contact Friendly Dolphin Swim School to request access to personal data relating to you that is held by us or to request correction of inaccurate or incomplete personal data.
Requests will be handled in accordance with applicable Singapore law.
We may need to verify your identity before processing a request and may not be able to provide information where an exception under applicable law applies.
For information concerning a child, we may take reasonable steps to verify the requesting person’s authority to act for the child.
13. Withdrawal of Consent
Where we rely on consent to collect, use or disclose personal data, you may withdraw that consent by contacting us.
We will inform you of the likely consequences of withdrawing consent where appropriate and will cease the relevant collection, use or disclosure after a reasonable period, unless continued processing is permitted or required by law.
Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.
If particular information is reasonably necessary to provide swimming lessons safely or administer your account, withdrawing consent relating to that information may affect our ability to continue providing the relevant service.
14. Accuracy of Personal Data
Students, parents and guardians should provide accurate and complete information and inform us when important information changes.
This is particularly important for contact information, emergency contacts and information that may affect a student’s safety during swimming lessons.
15. Transfer of Personal Data Outside Singapore
Some service providers or technology platforms used by Friendly Dolphin Swim School may process or store information outside Singapore.
Where personal data is transferred outside Singapore, we will take appropriate steps as required under applicable data protection requirements to ensure that the transferred personal data receives a standard of protection comparable to that required under the PDPA.
16. Data Breaches
If a personal data breach occurs, Friendly Dolphin Swim School will assess the incident and take appropriate action in accordance with applicable legal requirements, including notification to affected individuals and/or the Personal Data Protection Commission where required.
17. Third-Party Websites and Services
Our website may contain links to third-party websites, applications or services.
Friendly Dolphin Swim School is not responsible for the privacy practices of independent third parties. You should review their applicable privacy policies when providing personal information directly to them.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices or applicable requirements.
The latest version will be published on our website together with an updated effective date.
19. Contact and Data Protection Enquiries
For questions, requests or concerns regarding this Privacy Policy or the handling of personal data, please contact:
Friendly Dolphin Swim School
Data Protection Contact: [Joanne | Data Manager]
Email: [info@swimclasses.com.sg – Joanne Koh]
Telephone: [\]
Effective Date: 07 October 2026
